We have some exciting news:
On May 28, 2026, a new Online Banking experience will be ready for you to try out.
Thank you for your patience, your feedback, and your continued trust in us. We listened, and we went to work.
Here's What Changed:
Signing in was the biggest frustration we heard, and it was the first thing we fixed. But we didn't stop there:
- Sign-in that is faster and simpler.
- A cleaner experience that's easy to navigate.
- Notifications that keep you on top of your balances and transactions.
- Full control of your debit card, set travel dates, spending limits, and spending restrictions.
- QuickBooks integration for seamless financial tracking.
- All the tools you count on, improved and together in one place.
Mark Your Calendar
Here's What to Expect on Day One
- Your username will stay the same, and if needed, resetting your password only takes a moment
- A quick one-time verification code sent to your phone or email confirms it's you
- Your account history, balances, and statements all make the trip over with you
- Bill Pay and scheduled transfers should carry right over, though we recommend a quick review to confirm
- If you use fingerprint or face ID, you may need to re-enable it on your first login
See It Before Launch Day
Explore the new features with our interactive demos before the big day arrives.
All of Your Banking on Your Schedule, Not Ours
Desktop
Mobile
Check balances, transfer funds, pay bills, and send money with Zelle® all from your computer, tablet, or phone. Set up account alerts, go paperless, connect with QuickBooks, and manage your debit card, all in one place, all on your schedule.
Don't wait until launch day. See your new Online Banking right now. Try the interactive demo.
Pay Anyone, From Anywhere, In Minutes — Including Zelle®
Pay virtually anyone, your utility company, your landlord, even your babysitter. Set up automatic payments, receive eBills, organize payees into categories, and search your full payment history anytime. Same day and next day payments available. No stamps, no trips, no hassle.
Experience bill pay the way it should be. Try the demo now.
Lock It, Limit It, Control It.
Desktop
Mobile
Your debit card is completely in your hands. Set spending limits, restrict purchases by merchant type, define where your card can be used, and make changes instantly from your phone or computer. If something ever feels off, lock your card in seconds.
See exactly how much control you have. Try the demo for yourself.
Frequently Asked Questions
Have questions about the upgrade? You're not alone. Here are answers to the most common ones. If you don't find what you're looking for, we're just a phone call or visit away.
General Questions
- Why is the bank upgrading its online banking platform?
We're upgrading to provide a faster, more secure, and easier-to-use experience. The new platform addresses common pain points, especially login issues, and introduces improved tools for managing your accounts.
- Will online banking be unavailable during the transition?
Yes. Online and mobile banking will be unavailable all day on Thursday, May 27 while the new platform comes online. In-branch services will not be affected. If you have time-sensitive needs, we encourage you to plan ahead or visit us in person.
For Current Online Banking and Mobile Banking Users
- Do I need to take any action before the upgrade?
Yes. To ensure a smooth transition, please update your contact information before May 26 on the following webpage.
- Will my username and password stay the same?
In most cases, yes. You may be prompted to verify your identity or reset your password upon your first login for security purposes.
- Will my account history and transactions still be available?
Yes. Your account information, balances, transaction history, and statements will all transfer to the new platform.
- Will my scheduled transfers and bill payments carry over?
Most recurring transactions will transfer automatically. We recommend reviewing your scheduled payments after your first login to confirm everything is correct.
- What if I use Bill Pay?
Bill Pay will still be available in the new system. Your payees and scheduled payments should carry over, but please review them after logging in.
- What if I use Zelle® or external transfers?
These services will continue to be available. Some users may need to re-verify their information when accessing these features for the first time.
Mobile App Questions
- Do I need to download a new app?
Yes. On launch day, uninstall the current banking app from your smartphone, then visit the App Store (iPhone) or Google Play (Android) to download the new version. The old app will no longer function after the migration.
- Can I update my existing app instead?
No. The old app will no longer work after the migration. You will need to uninstall it and download the new app from the App Store (iPhone) or Google Play (Android).
- How do I uninstall the current SLVFB mobile banking app from my phone?
Uninstalling an app is quick and easy. The steps vary slightly depending on your device:
iPhone: Press and hold the SLVFB app icon until a menu appears, then select "Remove App." Apple's guide walks you through it.
Android: Press and hold the SLVFB app icon and drag it to "Uninstall," or find it in your Settings under Apps. Google's guide has you covered.
Once uninstalled, visit the App Store (iPhone) or Google Play (Android) to download the new app.
- Will my biometric login (fingerprint/face ID) still work?
Yes, but you may need to re-enable it after logging in for the first time.
Security & Access
- Is the new platform secure?
Yes. The new system uses updated security technology to better protect your information and reduce fraud risk.
- Will I need to set up multi-factor authentication (MFA)?
Yes. You will be prompted to verify your identity using a one-time code sent to your phone or email.
- What if I don't receive my verification code?
Wait a few minutes and check that your contact information is current. If the issue persists, please contact us for assistance.
- What should I do if I get locked out of my account?
Use the "Forgot Password" or "Unlock Account" feature on the login page, or contact our support team for assistance.
- Who can I contact if I need help?
By phone: (719) 589-6653 | Toll free: 1-877-478-8625
In person: Visit any of our branch locations.